Terms & General Conditions of Booking
IMPORTANT. PLEASE UNDERSTAND THAT YOU ARE AGREEING TO ALL OF THESE TERMS WHEN YOU BOOK ANY KIND OF TRAVEL WITH US OR WHEN YOU BOOK OR GO ON TOURS AND EXCURSIONS.
The Purchase of your Travel Booking constitutes a contractual agreement between the traveller(s), customer(s), and/or purchaser(s), (collectively as "You" and "Traveller"), and TRAVEL CHICKS INC. (CANADA) INC DBA TRAVEL CHICKS ("TRAVEL CHICKS INC.", "We", "Us") and implies acceptance of the following Terms and Conditions below.
TRAVEL CHICKS INC. acts as a travel agent only. Many, if not all, of the services that make up your travel booking are provided by independent Travel Suppliers. Payment of your travel booking to us, as the Agent of the Travel Supplier, contracts you to the terms and conditions of the Travel Supplier, otherwise offer can be withdrawn at our discretion.
If for any reason, any Travel Supplier is unable to provide the services for which you have contracted, your remedy lies against the Travel Supplier, and not against us.
We do not represent that any travel products or services will be suitable for you and we do not accept legal liability or responsibility for any services of a Travel Supplier that does not meet your expectations.
We rely on the information that is provided by the Travel Suppliers to assist you to make an informed decision, but we cannot guarantee the accuracy in respect thereof.
It is possible that flight times, accommodations, and or other travel services booked may change even after the booking is completed and full payment is received. It is recommended that you familiarize yourself with the terms and conditions of the Travel Suppliers by referring to their brochures or websites. Please ensure that we have your current contact information so that we can notify you of such changes. Any personalized travel request (e.g. seat or room allocation) cannot be guaranteed.
Price and Availability (Quotes)
Prices and availability quoted are subject to change (at the sole discretion of our Travel Suppliers and are due to space sellout/demand) at any time until full payment has been received and tickets have been issued. If the total price of the travel services is increased and the cumulative increase, except any increase resulting from an increase in retail sales tax or federal goods and services tax, is more than 7 percent, the customer has the right to cancel the contract and obtain a full refund.
Please note that all airfares and tour operator rates are subject to change without notice if full payment for booking has not been received. TRAVEL CHICKS INC. does not warrant that prices will not change until booking is paid in full and an increase must be borne and paid for upon demand either by TRAVEL CHICKS INC., the airline, the tour operator or the Travel Supplier of the service.
It is your responsibility to have a valid passport, visa and/or other travel documentation. A passport is the only reliable and universally accepted travel and identification document. Using other documentation may result in delays or being denied boarding.
Change of length of stay may result in a change of documentation needed to travel.
Any Visa advice provided to you is dependent on the accuracy of the information provided by you. VIsa advice is current but can change prior to your intended travel date.
Verification of documentation requirements must be done when travel date nears.
Failure to provide the required documents may result in being denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund.
Cruise passengers must present a valid passport, regardless of the entry requirements for their country of embarkation.
To re-enter Canada, you must have valid Canadian passport and you need to show Permanent Resident card or Canadian Visa.
Immigration authorities have the sole discretion to deny entry even when the relevant documentation is provided. A Traveller with criminal history may be denied entry.
We recommend that you inquire with the Consular Affairs Bureau for Canadians Abroad or review online the Essential Information for Canadian Travellers Guide at voyage.gc.ca to satisfy personal requirements.
For some countries, international health certificates and vaccinations are required.
Some countries require travellers to be issued a special international driver's permit and/or international proof of insurance.
For domestic flights: all passengers must be in possession of government-issued photo identification. Children under 16 should carry proof of identity, if no photo ID is available.
Cancellations, changes, and ex-changes
Please be aware that, in the main, flight and travel bookings are non-refundable and non-reroutable. Any changes or amendments to itinerary or passenger(s) details are either not permitted or will incur a penalty from the Airline, Travel Supplier, or TRAVEL CHICKS INC. as prescribed from time to time. Please see Invoice and Itinerary for penalty details. By you acknowledging the Invoice, Itinerary, and these Terms and Conditions, TRAVEL CHICKS INC. is hereby authorized by you to seek to recover any refunds/credits that may be available from Airline and other Travel Suppliers from time to time. Airline tickets are generally non-refundable once travel has commenced. If you cancel or change any flight segment or portion of your travel booking, you must advise the Travel Supplier prior to the time of the initial departure of travel booking or you will lose the value of the remaining portion of your purchase.
Reconfirming Flight Times
It is your responsibility to confirm your flight departure times at least 24 hours prior to departure. Some airlines will have schedule changes and your flight times may differ to what is stated on your Itinerary. We recommend that you reconfirm your onward and return flights at least 3 days prior to each journey. TRAVEL CHICKS INC. is not responsible for schedule changes.
Check-in opening and closing times
All passengers are asked to check in at least 2 hours for domestic and 3 hours for international prior to the scheduled time of departure of their flight due to enhanced security measures. We recommend online check-in available with most airlines at least 12 hours prior to departure and for most cruises, at least 72 hours. Please note that all travellers must be present with their boarding documents, passport and visas necessary for the destination. Any passenger arriving late for check-in will be denied boarding.
Baggage Allowances and Restrictions
Be aware that not all air carriers have the same baggage allowance policy and therefore it is important to check the policy before preparing for your trip. Weight and piece limitations as well as baggage fees can vary from one air carrier to the next.
Please note that additional airport and/or hotel and/or car rental fees and government taxes (other than sales tax) may not be included in your purchase. These are frequently collected at destination. Seat selection and resort stays may also incur fees.
Duration of Travel
Please note that the number of nights of travel packages is based on travel dates and not the number of nights of accommodation.
Travelling with your Child or Another's
Whether travelling alone or accompanied by an adult, each child must travel with his/her own travel documents, a passport and appropriate visa, plus supporting documentation: i.e. birth certificate showing the names of both parents and/or legal documents pertaining to custody.
An adult travelling with minor children is strongly advised to hold a notarized letter of travel consent signed by other parent(s) or guardian(s) with legal custody. The letter must include the signor's address, phone details, authorization to travel, the destination and length of stay.
If a parent/guardian is divorced or deceased, a custody document or death certificate is required.
For unaccompanied minors travelling please provide the details of the person who is responsible for meeting the minor at the destination to your travel agent and the airline.
It is your responsibility to obtain all documents including those for infants and children, as required by relevant government authorities of the country you are visiting.
Some countries have very specific regulations regarding cases where both parents are not travelling with a child. We recommend you obtain information from the consulate of destination.
Credit Card Chargeback
If for any reason, any Travel Supplier is unable to provide the service for which was contracted, your remedy lies against that provider and not with TRAVEL CHICKS INC.. If payment has been made to TRAVEL CHICKS INC. by credit card, you agree that you will not seek to chargeback your payment to TRAVEL CHICKS INC..
If your credit card is declined, you guarantee that you will settle any amounts owing to TRAVEL CHICKS INC. via direct deposit or cash within 2 business days of notification by TRAVEL CHICKS INC. of declined charge.
Notice to Travellers
Travellers should be aware that different living standards and practices may exist outside of Canada including but not limited to: provision of utilities, e.g. Water and electricity; accommodations; services of all kinds; food; food preparation and water quality.
TRAVEL CHICKS INC. shall not be held responsible for any loss, damage, illness or injury resulting from different living standards. Keep the state of the local economy and the country's level of development in mind.
The quality of hotels advertised by our Travel Suppliers has been rated in accordance with the normal standard of the destination and could be different from the standard of Canadian hotels. There is no international standard and they can vary greatly.
Hotel ratings also vary between one Travel Supplier than another for the same product. We recommend that you inform yourself on the amenities and reviews of accommodations before deciding.
Service may be interrupted at any time for renovations, maintenance, or construction. TRAVEL CHICKS INC. is an agent only and cannot be held responsible for quality or interruptions of service.
Do ask questions and research on your own to ensure that are you are prepared for every eventuality
It is possible that you will encounter minor difficulties that are sometimes unavoidable and uncontrollable. Please initially attempt to address the situation locally directly with Travel Supplier(s) and then contact your consultant.
Cruise lines generally collect pre-paid gratuities at time of check-in and possibly fuel surcharge. Please refer to your cruise documentation or inquire with your travel consultant.
Many independent Travel Suppliers require the presentation of a major credit card at the commencement of service to cover any additional incidentals and/or for potential damages. It is recommended that there is $1000.00 of available funds on the credit card.
This Agreement is governed by, and is to be construed and interpreted in accordance with the Laws of the Province of ALBERTA and the Laws of Canada applicable in that Province. The parties submit to the exclusive jurisdiction of the Courts of Edmonton, Alberta to resolve any disputes which may arise in relation to this Agreement and/or sale in general by TRAVEL CHICKS INC. to the client.
We have provided you with a listing of the airlines and contact phone numbers that you can call to reconfirm your flights. We strongly recommend that you re-confirm your flights at least 24 hours prior to departure time.
Tour and excursion terms. TravelChicks.ca utilizes third party tour and excursion operators ("Operators") for our tours, trips, packages, airfare and shore excursions ("Excursion or Trip.") All Excursions are subject to cancellations or changes without prior notice. Operators reserve the right to deny participation to any guest based upon criteria they may establish. Travel Chicks does not own, control or operate any kind of transportation company or service, or any Tour Operator. These Operators are owned and operated independently of Travel Chicks and there are no joint ventures or other co-sponsored or jointly operated activities between Travel Chicks and any Operator.
Travel Chicks does not assume responsibility or liability for any damages, injuries or lost baggage that may occur for any reason during or as a result of any trip booked with Travel Chicks. Travel Chicks is not responsible for any negligent act, omission or failure to act on the part of the Operator and Travel Chicks is not liable for any alleged negligence in selecting the Operator or offering its products. There are no representations or promises made by Travel Chicks that in any way take precedence over these General Conditions.
Guest assumes 100% of the risk of participating in the Excursion or Trip and agrees that it will not bring any type of action against Travel Chicks for any injury or damage that occurs in connection with the planning, selection or operation of any Excursion. To the full extent permitted by law, and in consideration of being allowed to participate in the Excursion, guest releases Travel Chicks and its agents, representatives, employees, directors and officers, and waives any rights it may have against said parties for damages or claims arising from or in any way connected with guest’s participation in the Excursion.
These terms apply to all travel booked or offered by Travel Chicks and to all causes of action guest may have against Travel Chicks. These terms and guest’s rights shall be governed and interpreted by the laws of, and any cause of action brought exclusively in the jurisdiction of, the country in which the cause of action arises; if in Canada, it shall exclusively be the federal and provincial courts in the province of Alberta. Guest hereby agrees to waive any right it may have to a jury trial and further agrees that to the extent any damages are recoverable against Travel Chicks, those damages are limited in amount to the amount paid by the guest to Travel Chicks for the package, air, tour or Excursions. These terms apply to guest, to anyone to whom guest assigns a booking and to any minors or others over whom guest has authority to contract. By bringing a minor on a trip, tour or excursion, guest is representing that it has the authority to bind the minor and guest will defend and indemnify Travel Chicks for any damages recoverable by the minor.